Terms & Conditions

1. About us

“Breakdown Assist” (“we”, “us”) coordinates pay‑on‑use roadside assistance and recovery for commercial vehicles (including HGVs and vans) across the UK & Europe via our 24/7 control room and vetted partner network.

2. Scope of services

Services include, without limitation: tyre repair/replacement, electrical diagnostics, brake/air system faults, airbags & suspension, tail lift and shutter door repairs, vehicle recovery, fuel drain/misfuel coordination, EV roadside recharge, trailer repairs and transport refrigeration support. Availability may vary by location and time.

We are not an insurer and do not provide insurance. All assistance is provided on a pay‑on‑use basis per job.

3. Booking & instructions

• You must provide accurate details (registration, location, fault, load/access notes, contact).
• We allocate the nearest suitable partner based on live availability and safety considerations.
• ETAs are estimates and may change due to traffic, weather, safety or operational constraints.
• We may refuse work that is unsafe, unlawful or beyond roadside scope.

4. Pricing & payment

• Pricing is confirmed at booking or as soon as reasonably practicable. Out‑of‑hours, mileage, specialist equipment and environmental surcharges may apply.
• Unless a credit account is agreed in writing, payment is due at completion (or as otherwise instructed by our team). We may take a pre‑authorisation or deposit.
• Parts and consumables are charged in addition to labour/attendance.
• All prices are exclusive of VAT unless stated otherwise.

5. Cancellations & aborts

Cancel by calling the control room. If the engineer is already dispatched, an abort fee and any time/mileage incurred may be chargeable. If the vehicle has safely moved off when we arrive, an abort fee may apply.

6. Customer responsibilities

• Ensure the scene is safe, with appropriate warning devices and compliance with road safety rules.
• Provide access to the vehicle, load and relevant documentation.
• Authorise work and payment by an authorised representative present or reachable by phone.

7. Attendance, parts & third parties

• Work may be carried out by our partners. We act as coordinator and remain your point of contact.
• Where parts are fitted, OEM or quality aftermarket parts may be used depending on availability.
• Old parts are disposed of unless you ask to retain them at the time of repair.

8. Warranty

Workmanship warranty, where provided, is limited to the specific work carried out and does not cover underlying or unrelated faults, wear‑and‑tear, misuse, or subsequent damage. Warranty periods vary by service type and part; details available on request.

9. Liability

• Nothing limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.
• Subject to the above, we are not liable for indirect or consequential loss, including loss of profit, business, contracts, goodwill, data or production, and our aggregate liability is limited to the price paid for the relevant job.
• We are not liable for delays or failures caused by events outside our reasonable control.

10. Insurance & roadside limitations

We are not an insurer; no cover is provided for towing beyond agreed recovery, onward travel, courtesy vehicles, storage, accommodation or cargo spoilage unless expressly agreed. Roadside repairs are temporary or permanent at the engineer’s discretion, based on safety, conditions and equipment.

11. Data protection & privacy

We process personal data to manage bookings, dispatch engineers, and administer accounts. See our Privacy Policy for details. Calls may be recorded for training and monitoring. You must inform drivers and relevant staff that their details may be shared with our partners for the purpose of providing assistance.

12. Force majeure

We are not responsible for any failure or delay caused by events outside our reasonable control, including but not limited to severe weather, accidents, road closures, strikes, pandemics, utility failures or third‑party system outages.

13. Complaints

Please contact our 24/7 control room or email help@breakdownassist.com. We’ll investigate and aim to resolve promptly. Escalations can be directed to a manager.

14. Governing law & jurisdiction

These Terms and any dispute or claim (including non‑contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. Changes apply from the date published on this page. Material changes will be highlighted for a reasonable period.

16. Contact

Breakdown Assist – United Kingdom
Phone: +44 3300 433 365
Email: help@breakdownassist.com