Privacy Policy

1. Who we are

Breakdown Assist (“we”, “us”) coordinates pay‑on‑use roadside assistance and recovery for commercial vehicles across the UK & Europe via our 24/7 control room and vetted partner network.

Email: help@breakdownassist.com • Phone: +44 3300 433 365

2. Data we collect

• Identity & contact: name, phone, email, company, role.
• Job details: vehicle/reg, location, fault description, access/load info, photos (if provided).
• Operational data: timestamps, ETA/status updates, engineer notes.
• Billing: invoicing info, payment status (no full card data stored by us).
• Website/tech: IP, device, browser, cookies, pages viewed (see Cookies).
• Call recordings: for training and monitoring (where applicable).

3. How we use data

• Receive and manage breakdown requests; dispatch suitable engineers/recovery.
• Provide live updates, documentation and post‑job reports.
• Manage billing, payments and credit control.
• Improve services, quality and training (including call review).
• Comply with legal/regulatory obligations and prevent fraud or misuse.

4. Lawful bases (GDPR)

• Contract – to take steps at your request and perform services.
• Legitimate interests – coordination, quality, analytics, preventing misuse.
• Legal obligation – tax, accounting, safety and regulatory duties.
• Consent – where required (e.g., certain cookies/marketing); can be withdrawn anytime.

5. Sharing & recipients

We share only what’s necessary with:

• Service partners: engineers, recovery operators, tyre and specialist providers.
• Suppliers: IT hosting, communications, payment processors, analytics (under contracts with safeguards).
• Authorities: where required by law or to protect safety, rights or property.

6. International transfers

Where data is transferred outside the UK/EEA, we use appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

7. Retention

We keep personal data only as long as necessary for the purposes above—typically the job lifecycle plus a period for legal/accounting requirements—then delete or anonymise.

8. Security

We apply technical and organisational measures appropriate to the risk (access controls, encryption in transit, monitoring and staff training). No system is 100% secure.

9. Your rights

• Access, rectification, erasure.
• Restriction, objection, portability.
• Withdraw consent where relied upon.
• Complain to the ICO or your local authority.

To exercise rights, email privacy@breakdownassist.com. We may need to verify your identity.

10. Cookies & similar tech

We use necessary cookies for site functionality and may use optional analytics cookies to understand usage and improve services.

Where required, we’ll request consent for non‑essential cookies. You can change preferences any time.

11. Contact

Email: privacy@breakdownassist.com
Phone: +44 3300 433 365

12. Changes

We may update this policy from time to time. The latest version will be on this page with the effective date above.